FREQUENTLY ASKED QUESTIONS (FAQ)

Welcome to AIRXLI!

We're here to make your shopping experience simple, convenient, and enjoyable. Below you'll find answers to some of our most frequently asked questions.

If you need additional assistance, please contact our customer support team.

1. ABOUT AIRXLI

Q1: What is AIRXLI?

AIRXLI is an online store offering thoughtfully selected home, kitchen, and lifestyle products designed to bring convenience, functionality, and style to your everyday life.

We believe that practical products can also make your home more beautiful and enjoyable.

Q2: Where can I find your products?

You can browse our latest collections and available products directly on our website:

https://airxli.com

We regularly update our collections, so check back for new arrivals and special offers.

2. ORDERS AND PAYMENTS

Q3: How do I place an order?

Shopping with AIRXLI is easy:

1. Browse our website and select your favorite products.

2. Choose the desired product options and quantity.

3. Add the items to your shopping cart.

4. Proceed to checkout.

5. Enter your shipping and payment information.

6. Confirm your order.

Once your order is successfully placed, you will receive an order confirmation.

Q4: Can I modify or cancel my order?

If you need to modify or cancel an order, please contact our customer support team as soon as possible.

We will do our best to assist you before your order is processed or shipped.

Please note that changes or cancellations may not be possible once an order has been dispatched.

Q5: What payment methods do you accept?

Available payment methods are displayed at checkout.

All payments are processed through the payment methods and service providers supported by our online store.

Q6: Is my payment information secure?

We take payment security seriously. Payment transactions are handled through third-party payment service providers using their applicable security measures.

Please avoid sharing your payment details or passwords with anyone.

3. SHIPPING AND DELIVERY

Q7: Do you offer free shipping?

AIRXLI advertises free delivery on its website. Available shipping options and any applicable conditions will be displayed during checkout.

Q8: How long does shipping take?

Delivery times may vary depending on your destination, product availability, shipping method, and carrier operations.

The estimated delivery information, where available, will be provided during checkout or in your shipping confirmation.

Please allow additional time during holidays, peak shopping seasons, or unexpected shipping delays.

Q9: How can I track my order?

Once your order has been shipped, tracking information will be provided when available.

You can use the tracking number and carrier information to check the latest delivery status.

Please allow some time for tracking information to become active after shipment.

Q10: What should I do if my package is delayed?

If your package has not arrived within the estimated delivery timeframe, please contact our customer support team.

Please provide your order number so we can help investigate the shipment.

Q11: What if I entered the wrong shipping address?

Please contact us immediately if you notice an error in your shipping address.

If your order has not yet been processed, we will try our best to correct the information.

Unfortunately, we cannot guarantee address changes after an order has been shipped.

4. RETURNS AND REFUNDS

Q12: What is your return policy?

AIRXLI offers a 30-day refund guarantee, as advertised on our website.

If you are not satisfied with your purchase, please contact our customer support team within 30 days of receiving your order to request assistance.

Please review our Return & Refund Policy for eligibility requirements, return instructions, and applicable conditions.

Q13: How do I request a return?

To request a return:

1. Contact our customer support team.

2. Provide your order number.

3. Explain the reason for your return.

4. Include photos if your product is damaged or defective.

5. Wait for our return instructions before sending the item back.

Please do not send items to our business address without receiving return authorization and instructions.

Q14: What if I receive a damaged or defective product?

We're sorry if your order arrives damaged or defective.

Please contact us as soon as possible with:

• Your order number.

• A description of the issue.

• Clear photos or videos showing the problem.

Our team will review your request and help determine an appropriate solution.

Q15: How long do refunds take?

Once a return or refund has been approved, the refund will be processed through the original payment method where possible.

The time it takes for the funds to appear in your account depends on your payment provider or financial institution.

5. PRODUCTS AND PRODUCT INFORMATION

Q16: Are the products exactly as shown in the pictures?

We make every effort to display product images and descriptions as accurately as possible.

However, slight variations in color, appearance, or dimensions may occur due to screen settings, lighting, and manufacturing differences.

Please review the product description and specifications before purchasing.

Q17: How do I choose the right product?

Each product page provides relevant descriptions, images, and available specifications.

We recommend reviewing these details carefully before placing your order.

If you have questions about a specific item, please contact our customer support team.

Q18: Will out-of-stock products be restocked?

Restocking availability varies by product.

Please check the product page periodically or contact us for more information about a specific item.

6. CUSTOMER SUPPORT

Q19: How can I contact AIRXLI?

You can contact our customer support team through our website or using the contact details below:

Website: https://airxli.com

Company: Guangzhou Shunling International Trade Co., Ltd.

Phone: +86 18771948647

Address: Room 227-3, 2nd Floor, No. 59 & 63, Shatai South Road, Tianhe District, Guangzhou City, China.

Q20: How quickly will I receive a response?

We aim to respond to customer inquiries as quickly as possible.

Response times may vary depending on inquiry volume, weekends, and holidays.

When contacting us about an order, please include your order number to help us assist you more efficiently.

AIRXLI – Making Everyday Living Better.