Shipping Policy

This Shipping Policy explains how orders placed through AIRXLI are processed and delivered.

1. Order Processing

Orders are subject to payment verification and availability. Processing begins after an order has been successfully placed and confirmed.

Processing times may vary depending on product availability, order volume, holidays, and other operational circumstances.

If an issue affects the processing of your order, we may contact you using the contact information provided at checkout.

2. Shipping Destinations

Available shipping destinations and shipping options are displayed at checkout, where applicable.

Shipping availability may vary depending on the destination, product type, carrier restrictions, and local delivery requirements.

3. Shipping Costs

Applicable shipping fees, delivery options, and any available shipping promotions will be displayed during checkout before payment is completed.

Customers are responsible for reviewing the final order total before placing an order.

4. Estimated Delivery Times

Delivery times depend on the destination, shipping method, carrier operations, customs clearance, and other factors outside our direct control.

Any delivery estimates displayed on our website or at checkout are estimates only and are not guaranteed delivery dates unless expressly stated otherwise.

Delays may occur due to customs inspections, severe weather, public holidays, transportation disruptions, or other unforeseen circumstances.

5. Order Tracking

If tracking information is available for your shipment, it may be provided through your order confirmation, shipping notification, or another appropriate communication channel.

Please allow time for tracking information to become available after a carrier receives and scans the package.

6. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are the customer's responsibility. Customs processing may also affect delivery times.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Additional costs or delivery complications may arise from incorrect or incomplete address information.

8. Lost, Delayed, or Damaged Shipments

If your order appears to be lost, is significantly delayed, or arrives damaged, please contact us with your order number and any relevant photographs or tracking information.

We will review the circumstances and assist in accordance with our applicable policies and legal obligations.

9. Contact Information

This Shipping Policy is administered by:

Company Name: Guangzhou Shunling International Trade Co., Ltd.

Company Address:
Room 227-3, 2nd Floor, No. 59 & 63
Shatai South Road, Tianhe District, Guangzhou City

Customer Service Phone: +86 18771948647

Website: https://airxli.com

Email:service@airxli.com

For shipping questions, please contact us using the information above.