Return & Refund Policy

At AIRXLI, we want you to feel confident when shopping with us. This policy explains how to request a return or refund for an order placed through our website.

1. Return Period

Eligible items may be requested for return within 30 days of delivery, subject to the conditions in this policy and applicable law.

Please contact us before returning any item. We will confirm eligibility and provide return instructions.

2. Return Eligibility

To be eligible for a return, an item should generally meet the following conditions:

• It is unused and in its original condition.

• It is returned with its original packaging, accessories, and included components, where applicable.

• Proof of purchase or an order number is provided.

• The return request is submitted within the applicable return period.

Certain items may not be eligible for return where permitted by applicable law, including items that are personalized, made to order, or otherwise identified as non-returnable before purchase.

These restrictions do not limit any mandatory rights you may have under applicable consumer protection laws.

3. How to Request a Return

Please follow these steps:

1. Contact our customer service team at +86 18771948647.

2. Provide your order number, the item you wish to return, and the reason for your request.

3. Include photographs if the item is damaged, defective, or incorrect.

4. Wait for our return instructions before shipping the item.

5. Package the item securely and follow the instructions provided.

Please do not send returns to an address different from the authorized return address provided by our customer service team.

4. Return Address

Unless otherwise instructed by our customer service team, the designated return address is:

Guangzhou Shunling International Trade Co., Ltd.

Room 227-3, 2nd Floor, No. 59 & 63
Shatai South Road, Tianhe District, Guangzhou City

Phone: +86 18771948647

Email:service@airxli.com

Please contact us before shipping a return to confirm the return procedure and address details.

5. Return Shipping Costs

For returns due to a change of mind, an incorrect purchase decision, or other reasons not attributable to us, the customer may be responsible for return shipping costs, subject to applicable law and any different terms confirmed by us.

If an item arrives damaged, defective, or incorrect, please contact us with supporting information. We will review the issue and determine an appropriate resolution in accordance with applicable law and our obligations.

Original shipping fees and other charges, if any, will be handled according to the circumstances of the return and applicable law.

6. Refund Processing

Once an authorized return has been received and inspected, we will notify you of the outcome.

Approved refunds will generally be issued to the original payment method unless otherwise agreed or required by law.

Please allow time for the refund to be processed by your payment provider or financial institution. The time it takes for the funds to appear in your account may vary.

Where a refund is not approved, we will explain the reason where appropriate.

7. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

Please provide:

• Your order number

• A description of the problem

• Clear photographs of the item and packaging, where applicable

We will review your request and work with you to determine an appropriate solution, which may include a replacement, refund, or another remedy required by applicable law.

8. Exchanges

If you would like to exchange an item, please contact our customer service team to confirm whether an exchange is available for your product and destination.

Where a direct exchange is unavailable, we may advise you to request a return and place a new order, subject to our policies and applicable law.

9. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing, been packed, or been shipped. If the order has already shipped, our return policy may apply.

Nothing in this section limits any cancellation rights granted by applicable law.